About Patient and Family Advisory Councils
Patient and Family Advisory Councils (PFACs) consist of community members who have experience as patients and/or as family members of patients who receive care at UM Health-Sparrow. These community members volunteer with the PFAC to provide their perspective and feedback on our health system and partner with our team members and leaders to improve the care and experience for our patients.
PFACs work with hospital leadership and team members to share both positive and negative experiences, identify areas with opportunity for improvement, help design solutions, provide feedback on ongoing work, and more. Feedback is contributed through regularly scheduled Council meetings, focus groups, or surveys. These contributions by our PFAC members are vital to ensuring that the patient voice is at the center of everything we do.
UM Health-Sparrow PFACs
We have multiple PFACs for our hospitals across Mid-Michigan, including:
- UM Health Sparrow-Lansing PFAC
- UM Health Sparrow-Carson PFAC
- UM Health Sparrow-Clinton PFAC
- UM Health Sparrow-Eaton PFAC
- UM Health Sparrow-Ionia PFAC
How to Become a Member
If you or someone you know is interested in learning more about becoming a PFAC member, please fill out the below interest form or reach out to our Patient Experience Team at [email protected] with your name, contact information, and which PFAC you would be interested in joining. We will follow up with you to share more information about the expectations of membership and the application process.
Advisors should:
- Come with an open mind and positive approach
- Be ready to help find solutions
- Respect the opinions of others
- Show discretion and confidentiality
- Support UM Health-Sparrow’s mission to improve the health and well-being of our communities
- Plan to attend 4-6 Council meetings each year
- Expect the opportunity to participate in other meetings or projects if interested
Patient and Family Advisory Council Interest Form
If you or someone you know is interested in learning more about becoming a PFAC member, please fill out the below interest form.
Examples of PFAC Impacts
- Assessment and recommendations for improving wayfinding at UM Health Sparrow-Lansing
- Provided feedback on Breast Cancer website and patient resource guides
- Rounding in facilities with leadership to provide feedback
- Provided feedback on proposed changes to patient portal log-in
- Consulted on the implementation of a new Virtual Nursing program
