Financial Assistance

Financial Assistance

Here to help you manage your healthcare expenses

UM Health-Sparrow’s mission, from the very beginning, has been to improve the health of the people in our communities by providing quality, compassionate care to everyone, every time. We strive to fulfill this mission regardless of a patient's ability to pay.

We provide a variety of options to resolve any outstanding balance you may incur: 

  • Interest-free monthly payment plans
  • On-line bill payment options
  • Help from UM Health-Sparrow Financial Assistance Specialists in identifying eligibility for Medicare, Medicaid, public insurance programs, or other coverage options.  See our Healthcare Coverage page for more information.
  • UM Health-Sparrow Financial Assistance Program

Visit the options below or call 517-364-7999.

Financial Aid Pay My Bill

Pay My Bill

There are many ways to pay your bill at UM Health-Sparrow, online and in person.
Billing & Insurance

Billing & Insurance

Billing and insurance coverage can be confusing. In network or out of network will vary and can affect your costs.

Financial Assistance Plan Summary

UM Health-Sparrow, in accordance with Section 501(r) of the Patient Protection and Affordable Care Act of 2010 has established a Financial Assistance Policy.

Patients and/or Responsible Parties with balances owed to UM Health-Sparrow Health System may be eligible for Financial Assistance based on a combination of family size and household income as compared to United States Federal Poverty Guidelines. Uninsured patients will qualify for either free care or discounted care. Insured patients may qualify for discounts on their deductible, coinsurance or copays owed.

UM Health-Sparrow will make reasonable efforts to determine a party’s eligibility for Financial Assistance before attempting any Extraordinary Collection Actions.

The complete Financial Assistance policy, application and supporting documents can be viewed here:

Financial Assistance Policy

FAP Plain Language Summary

Amounts Generally Billed Calculation

Financial Assistance Application

Collection Policy

Individuals can also request a copy of the policy and an application from UM Health-Sparrow Patient Financial Services.

By phone: 517-364-7999

In person:
3301 E. Michigan Ave., Suite A
Lansing, MI 48912

Final review

The completed Financial Information Request Form can be returned via mail or in person to:

UM Health-Sparrow Health System
3301 E. Michigan Ave., Suite A
Lansing, MI 48912

The office is located at 3301 E. Michigan Ave., next to Dunham's. 

After receiving this information, a final determination will be communicated to you regarding your application.

If you have questions or need further assistance, please feel free to contact Patient Financial Services at 517-364-7999 during our business hours: Monday through Friday, 8:30 a.m. - 4:30 p.m.