On My Way - Teaser

On My Way - Frequently Asked Questions

On My Way

On My Way is an online tool that allows you to see estimated wait times at select UM Health-Sparrow locations across Mid-Michigan, choose the location that meets your needs, and let our caregivers know when you will arrive for treatment.

On My Way can minimize your wait time by letting us know you're on your way, but walk-ins are always welcome.

Learn more about how it can work for you by reading the answers to these frequently asked questions.

On My Way Frequently Asked Questions (FAQs)

What are the benefits of using On My Way?

The online tool makes it easy to find a location close to you or select one based on the current estimated wait times. You can minimize your wait and spend more time in the comfort of your home. Because it is integrated with MySparrow, On My Way aims to make the check-in and treatment process more efficient so you can concentrate on feeling better.

What if I don't want to use the On My Way tool?

You can always walk in if you prefer not to use On My Way to get in line online. Please note that if you walk in, other patients who got in line ahead of you from home will be seen first.

How does On My Way work?

Locations using On My Way will display a Get In Line Now link. Simply click on the link for the location you want to visit and choose a time increment to help minimize your wait time.

Do I have to be a UM Health-Sparrow patient to use On My Way?

No. Anyone can use the On My Way tool to let us know they’re on the way.

Do I need to have MySparrow to use On My Way?

No. While we encourage you to sign up for MySparrow so that you can easily access your medical records, test results, and more, you can use the online tool to let us know you're on your way without a MySparrow account.

How do I use On My Way in MySparrow?

After you log in to your MySparrow account, simply click on the “Find Same Day Care” option in the MySparrow menu. Then, click the reason and location you want to visit, and choose a time increment to help minimize your wait time.

What information do I have to provide?

You’ll provide your first and last name, how soon you’ll be arriving, the reason for your visit, and a way for us to contact you by phone or email.

Is it secure?

Yes. Our secure platform is dedicated and designed to protect patient privacy.

Is this a scheduled appointment?

No. This tool lets UM Health-Sparrow caregivers know that you are on your way and helps minimize your wait time. It is not a scheduled appointment.

What if I want to cancel my arrival time?

You can use the online tool to let us know your plans have changed.

Can I let you know that more than one person is on the way?

You can only let us know one at a time that a person is on their way. You can return to the initial screen to view wait times and begin a separate session for another person.

Can I let you know that I’m on my way for a time tomorrow?

No. The tool will only allow you to let us know you’re on your way sometime today.

Do I have to use On My Way to be seen?

No. Walk-ins are welcome. The tool allows you to have a better sense of the wait time to expect when you arrive.

Do I still have to check in?

Yes. You will check in once you arrive, but since you will already be in our system, On My Way shortens the check-in process.

Can I use eCheck-in?

You can use eCheck-in if you are an existing UM Health-Sparrow patient with a MySparrow account.

If I use On My Way, will I still have to wait once I arrive?

Our staff are required to treat the sickest people first. This may mean that people who arrive after you will be seen sooner.  We hope you understand the need to provide immediate care to people based on the severity of their illness. Thank you for your patience and understanding.

What if I’m late to my arrival time?

If you are more than 30 minutes late for your slotted time, your saved time will no longer be available. We will do our best to accommodate you with a new estimated wait time.