Sparrow Receives Numerous Awards for Patient Satisfaction

Published: May 8, 2023

LANSING, MI – Mary Free Bed at Sparrow, Sparrow Specialty Hospital, Sparrow’s Okemos Emergency Department and all five community hospitals have been honored with numerous awards from a national organization that tracks top scores for patient satisfaction.

The hospitals received the honors from Professional Research Consultants, Inc. The PRC Excellence in Healthcare Awards are nationally recognized honors presented to organizations and individuals who have achieved excellence in patient satisfaction scores in the previous year. At Sparrow, the needs of our patients are addressed through leading-edge medicine and our highly skilled physicians and caregivers.

Overall, Sparrow Health System received seven awards. For the fifth consecutive year, Mary Free Bed at Sparrow received special distinction as the Top Performer in “Overall Quality of Care” for inpatient rehabilitation units.  The recognition means Mary Free Bed at Sparrow is at the top of inpatient rehabilitation units in PRC’s national database of healthcare organizations.  This achievement was made possible based on the direct feedback from the patients it serves.

For a third consecutive year, Sparrow Specialty Hospital received the five-star award in “Overall Quality of Care” for inpatient medical services.  A five-star award is given to those who score in the top 10 percent of PRC’s national database of healthcare organizations. Sparrow is also pleased to share that Sparrow Emergency Center Okemos (the freestanding Emergency Department that opened in 2022), and Emergency Departments at Sparrow Carson and Sparrow Eaton hospitals received a five-star award this year.
Four-star awards, given to those who score in the top 25 percent nationally, were awarded to the Sparrow Clinton Emergency Department and the Sparrow Ionia Emergency Department.

For more information about Sparrow quality, go to


Sparrow Health System is Mid-Michigan’s premier healthcare organization and includes hospitals in Lansing, Carson City, Charlotte, Ionia and St. Johns, as well as Sparrow Specialty Hospital, Physicians Health Plan, Sparrow Care Network, Sparrow Medical Group and the Michigan Athletic Club. Sparrow is affiliated with Michigan Medicine through the Sparrow Children’s Center and with Michigan State University’s three human health colleges. Through these partnerships and the dedication of our 10,000 caregivers, Sparrow pursues a vision to be nationally recognized as a leader in quality and patient experience. For more information, visit