Sparrow Clinton, Ionia nationally recognized for quality

Published: Nov. 15, 2011

LANSING, Mich. - Sparrow Clinton Hospital and Sparrow Ionia Hospital have received national recognition for top performance and improvement, continuing a string of quality awards for Sparrow in recent weeks.

Sparrow Clinton this week was named a 2011 Best Place to Practice® Award winner by Press Ganey Associates, a national leader in healthcare performance improvement. The award is given for high satisfaction scores on surveys completed by physicians who use the hospital.

Sparrow Clinton, located in St. Johns, is among only six hospitals to receive the award this year.

"Sparrow Clinton Hospital has adopted a total quality management philosophy with respect to our Physician partnerships," said Sparrow Clinton President and CEO Ed Bruun. "It's gratifying to see our efforts have resulted in an exceptional Physician relationship that merits this kind of recognition."

Sparrow Ionia received a Top Improver Award from Press Ganey for continuous improvement in survey scores for its Ambulatory Surgery services. It is among 20 facilities to receive the recognition.

"Our Caregivers have worked diligently to improve the Patient experience. This award is a tribute to their commitment to meeting Patient needs," said William Roeser, President and CEO of Sparrow Ionia Hospital.

The awards were announced at the national Press Ganey Client Conference in Dallas, Texas.

In addition to the Press Ganey honors, Sparrow received numerous recognitions for quality during the recent What's Right in Healthcare Conference in Chicago.

In one of the event's keystone honors, the Sparrow Emergency Department received the Healthcare Organization of the Month Award from the Studer Group, a worldwide healthcare consulting firm.

"We are thrilled by the awards for Sparrow Clinton Hospital and Sparrow Ionia Hospital, and for our recent Studer honors, because of the benefits to our Patients," said Sparrow President and CEO Dennis Swan. "Our vision is to earn national recognition for quality and the Patient experience. We are making progress toward achieving this high aspiration because of what Physicians, Nurses, Staff and Volunteers are doing every day."