Sparrow Carson ED honored as one of America’s best

Published: April 23, 2015

The Emergency Department at Sparrow Carson Hospital has been named a recipient of the Women’s Choice Award® (WCA) as America’s Best Hospitals for Emergency Care for a second consecutive year.

This coveted credential places Sparrow Carson’s Emergency Department in the top 1 percent for emergency care nationally. The honor was achieved by 373 hospitals, less than 10 percent of the 3,800 emergency rooms that report data to the Centers for Medicare and Medicaid (CMS).

“We are honored to have received the Women’s Choice Award for Best Emergency Care for the second consecutive year. This award is not only a testament to the outstanding care and exceptional Patient experience that our Emergency Department Caregivers provide on a daily basis, but also the many supporting departments that help Sparrow Carson ER deliver high quality care to every Patient, every time,” said Sparrow Carson Hospital President and CEO Matt Thompson.

“The Women’s Choice Award® seal delivers a powerful message to women, offering them the peace of mind that the recipient is clinically excellent and highly responsive to the Patient’s experience,” noted Sharyn S Lee, RN, MS, FACEHP, President of the Women’s Choice Award Healthcare Division. “Awarded Emergency Services Departments must achieve high rankings on eight emergency measures, including Patient recommendation scores, which is unlike any other health care credential recognizing providers today.”

The eight measures CMS publicly reports relate primarily to the amount of time taken in the ER such as time for diagnosis, medication, and admission to the hospital, and are weighted according to the priorities of women surveyed.

Year after year, the Women’s Choice Award® is the only credential that identifies the nation’s best health care institutions by measuring against the needs and preferences of women, when it comes to treatment and a quality hospital experience.

Of the eight measures, women rate “door to diagnostic time,” or, “door to Doctor,” as the most important criteria when selecting an emergency room.

Sparrow Carson emergency care averaged a 14-minute door to doctor time in 2014, with a door to treatment room time of less than 3 minutes.

“Our Sparrow Carson Emergency Department Caregivers are continuously striving to provide our community with the best Emergency Care available anywhere. One of the most important factors in providing that care is the immediate evaluation of our Patients by experienced Physician and Nurse Emergency Specialists. Our Caregiver’s ability to provide our community with the most advanced, highest quality Emergency Care, as well as award-winning Patient Service, in such a significantly shorter length of time than the national average is truly remarkable. I couldn’t be more proud of the work they do each day,” said Chris Herald, M.D., Medical Director of Emergency Services at Sparrow Carson Hospital.

“Providing the best in emergency care is the combined effort of hospitals, Physicians, Nurses and EMS Practitioners and we commend those recognized for striving for extraordinary care,” remarked Conrad “Chuck” Kearns, President of the National Association of Emergency Medical Technicians, serving EMS Practitioners in 50 countries around the world.

The Women’s Choice Award signifies the Emergency Department at Sparrow Carson Hospital’s commitment and passion towards an extraordinary health care experience for women and all Patients.

Choose Wisely. Choose Sparrow.