Ionia Emergency Department Celebrates National Recognition

Published: May 8, 2023

IONIA, MI – Sparrow Ionia Hospital is celebrating its national recognition for a top score in patient satisfaction, fueled by its leading-edge medicine and highly skilled physicians.

The Sparrow Ionia Emergency Department received a four-star Excellence in Healthcare award from Professional Research Consultants, Inc. in recognition of scores in the top 25 percent nationally for “Overall Quality of Care.” The PRC Excellence in Healthcare Awards are presented to organizations and individuals who have achieved top standards in patient satisfaction scores in the previous year, based on patient surveys.

The award certification commended the Sparrow Ionia team’s “commitment to excellence that makes Sparrow ’s Emergency Department a wonderful place to work, a wonderful place to practice medicine, and a wonderful place for our patients to be treated.”

“Receiving the four-star award for Overall Quality of Care demonstrates the dedication of everyone on the care team in providing high quality, exceptional, compassionate care every patient, every time,” said Sparrow Ionia President Linda Reetz. “A visit to the Emergency Department is not a planned event and creates anxiety in patients and their families. This award validates the consistent calm and caring approach exhibited by our caregivers to alleviate fears while focusing on assessment, treatment, and exceptional quality of care.”

Said Sparrow Ionia Medical Chief of Staff Brett Reich, D.O.: "This award is recognition of the hard work our caregivers have put in over the last year to improve the quality of care and patient experience being provided at Sparrow Ionia Emergency Department. We strive to continue providing the kind of excellent care the residents of Ionia and the surrounding communities deserve." 

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Sparrow Health System is Mid-Michigan’s premier healthcare organization and includes hospitals in Lansing, Carson City, Charlotte, Ionia and St. Johns, as well as Sparrow Specialty Hospital, Physicians Health Plan, Sparrow Care Network, Sparrow Medical Group and the Michigan Athletic Club. Sparrow is affiliated with Michigan Medicine through the Sparrow Children’s Center and with Michigan State University’s three human health colleges. Through these partnerships and the dedication of our 10,000 caregivers, Sparrow pursues a vision to be nationally recognized as a leader in quality and patient experience. For more information, visit